Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your data at Duskfire Networks.
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Introduction
Welcome to Duskfire Networks. We operate gaming servers and community platforms for players worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our game servers, website, and Discord community.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services. Our Terms of Service govern your use of our services; this Privacy Policy describes how we collect, use, and protect your data.
Information We Collect
Account Information
- •Steam ID, Discord ID, or other platform identifiers
- •Username and display name
- •Email address (if provided)
- •Profile information from connected accounts
- •Forum posts, support ticket content, and store purchase history (when you use those services)
Gameplay Data
- •In-game statistics (kills, deaths, playtime, achievements)
- •Server preferences and settings
- •Chat logs and voice communications (for moderation purposes)
- •Player reports and moderation actions
Technical Information
- •IP address and geolocation data
- •Browser type and version
- •Device information and operating system
- •Connection timestamps and session duration
How We Use Your Data
We use the information we collect for the following purposes:
- Service Operation: To provide, maintain, and improve our game servers and community features
- Account Management: To create and manage your player account across our network
- Security & Moderation: To detect cheating, prevent abuse, and enforce our community guidelines
- Analytics: To understand how players use our services and improve the gaming experience
- Communication: To send important updates, announcements, and respond to support requests
- Forums, Support & Store: To operate the forums, helpdesk, and store; to process purchases and support tickets; and to enforce our rules
Data Storage & Security
We implement industry-standard security measures to protect your data:
Encryption
All data transmitted to and from our servers is encrypted using TLS/SSL protocols. Sensitive data is encrypted at rest.
Secure Storage
Your data is stored on secure servers with restricted access, regular backups, and monitoring systems.
We retain your data only for as long as necessary to provide our services and comply with legal obligations. Gameplay statistics are retained indefinitely for leaderboards and historical records unless you request deletion.
Your Privacy Rights
You have the following rights regarding your personal data:
Access
Request a copy of your personal data
Correction
Update inaccurate or incomplete data
Deletion
Request removal of your personal data
Opt-Out
Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@duskfire.net
Third-Party Services
We integrate with third-party services to provide certain features:
- Steam: For account authentication and player identification
- Discord: For community features and authentication
- Analytics Providers: To understand service usage and performance
These services have their own privacy policies. We encourage you to review them.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@duskfire.net
Users between 13-18 years old should have parental consent before using our services.
Contact Us
Have Questions About Your Privacy?
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:
Email: privacy@duskfire.net
Discord: Join our server and open a support ticket